Terms of service
Terms of Service — KIKI BY ROMA
📋 Terms of Service
Welcome to KIKI BY ROMA. By accessing or using our website www.kikibyroma.com and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.
1. 🏢 About Us
KIKI BY ROMA is a Pakistani skincare brand selling beauty and skincare products online.
| Detail | Info |
|---|---|
| Brand Name | KIKI BY ROMA |
| Website | www.kikibyroma.com |
| +92 314 1409448 | |
| kikibyroma@gmail.com | |
| Location | Pakistan |
2. ✅ Acceptance of Terms
By visiting our website, placing an order or using any of our services, you confirm that:
- You are at least 18 years old or have parental consent
- You agree to these Terms of Service
- You agree to our Privacy Policy and Return Policy
- All information you provide is accurate and complete
3. 🛍️ Products & Ordering
- All products are subject to availability
- We reserve the right to limit quantities of any product
- Product images are for illustration purposes — actual product may slightly vary in appearance
- Prices are listed in Pakistani Rupees (PKR)
- We reserve the right to change prices at any time without notice
- An order confirmation does not guarantee availability — we will notify you if a product is out of stock
4. 💳 Payment Terms
- We accept Cash on Delivery (COD), bank transfer and online card payments
- COD orders must be paid in full upon delivery
- Failed COD payments will result in order cancellation
- We reserve the right to cancel any order suspected of fraud
5. 🚚 Shipping & Delivery
- Delivery times are estimates only and not guaranteed
- KIKI BY ROMA is not responsible for delays caused by courier companies
- We are not responsible for orders delivered to incorrect addresses provided by customers
- Risk of loss passes to the customer upon delivery
6. 🔄 Returns & Refunds
- Returns are accepted within 2 working days of receiving your parcel
- Products must be unused and in original packaging
- Refunds are processed within 5–7 working days
- Please refer to our full Return & Refund Policy for complete details
7. 🧴 Product Use & Disclaimer
- Our products are for external use only
- Always perform a patch test before full use
- KIKI BY ROMA is not responsible for allergic reactions caused by failure to patch test
- Results may vary from person to person
- Our products are not intended to diagnose, treat or cure any medical condition
- Consult a dermatologist before use if you have sensitive skin or any skin condition
- Keep all products out of reach of children
- Do not use if seal is broken upon delivery — contact us immediately
8. 🔒 Privacy & Data
- We collect personal information solely to process your orders
- We do not sell or share your personal data with third parties
- Your information is kept safe and confidential
- Please refer to our full Privacy Policy for complete details
9. 📱 Social Media & Content
- All content on our website and social media is owned by KIKI BY ROMA
- You may not copy, reproduce or use our content without written permission
- Customer reviews and photos shared with us may be used for marketing purposes
- By sharing photos or reviews you give us permission to use them on our social media and website
10. ⚖️ Limitation of Liability
KIKI BY ROMA shall not be liable for:
- Any indirect or consequential damages
- Loss of profit or business arising from use of our products
- Damages caused by misuse of products
- Delays or failures beyond our reasonable control
Our total liability shall not exceed the amount paid for the specific product in question.
11. 🔄 Changes to Terms
- We reserve the right to update these Terms at any time
- Changes will be posted on this page with an updated date
- Continued use of our website after changes means you accept the new terms
12. 🇵🇰 Governing Law
These Terms of Service are governed by the laws of Pakistan. Any disputes shall be resolved under Pakistani law.
13. 📞 Contact Us
For any questions about these Terms of Service:
WhatsApp:
+92 314 1409448
Available: Monday–Saturday, 10 AM–8 PM
Email:
kikibyroma@gmail.com
We respond within 24 hours
Website:
Last updated: August 2026